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Gone are the days when the interviewer would ask a silly questions such as "Where do you see yourself five years from now?" Today's interviewers are using a new tool to find specific information about you: The Behavioral-Based Interview.
Most likely interview questions to assess this competency:
- Give examples of the office technology and equipment you have used. Please be specific.
- Describe a time when you were given a project or assignment but the instructions were not clear. How did you handle this situation? What was the outcome?
- Describe an event or meeting you planned or helped to plan from beginning to end. What challenges did you face? How did you overcome them?
- What tools have you used in the past to research information? Are there sources that are more accurate than others? Describe your process for finding reliable sources of Federal EEO information?
- Provide an example of a time when you had to gather and interpret data from various sources in order to identify trends. What challenges did you face? How were these challenges overcome?
- Uses automation systems to input and retrieve workforce data and to assist in the preparation of EEO reports
- Coordinates planning and/or scheduling of EEO meetings, training, and related events
- Coordinates logistical support and provides assistance in all tasks associated with EEO training, special emphasis programs, and special events
- Develops efficient work flow processes in support all EEO administrative program tasks and functions
- Identifies administrative/technical problems and provides efficient and effective solutions
- How do you stay current on EEO employment laws and regulations? What information sources do you use? Describe your process for evaluating reliable information?
- Give a recent example of a project, situation, or action in which you demonstrated the depth of your knowledge of Federal EEO laws and regulations. Describe the complexity of your project. Did you experience any challenges? How did you overcome the challenges?
- Provide an example of a time when an employee or applicant requested your assistance for basic information regarding their rights under EEO law. How did you handle the situation? What was the result/outcome?
- Provide an example of a time when you had to research information regarding EEO laws and regulations. What sources of information did you use? Explain, which resources are more reliable than others, explain.
- Conveys accurate information to employees and applicants regarding the basic principles of EEO laws, regulations, and policies to Federal employment
- Researches and stays current with changes in EEO laws, policies and procedures affecting Federal employees
- Uses EEO knowledge to assist EEO Specialists in the development of EEO reports, documents, procedures and guidelines
- Understands and applies the principles of Federal EEO laws, regulations, and policies to daily office functions and tasks
- Describe a time when an employee presented a problem or complaint to you for processing. What did you do to assist the employee? How did you handle the situation? What procedures did you follow? What challenges did you face? How did you overcome the challenges?
- Explain what tools have you used in the past to research case law and regulations (for example Nexus-lexis; CyberFeds; WestLaw etc.)? What sources have you found to be the most accurate? Please discuss.
- Describe your level of experience processing Federal EEO complaints; specifically, at the pre-complaint stage. Discuss your role, responsibilities, and experiences in this regard.
- Describe your level of experience using automated EEO complaints tracking systems. Please discuss what specific tools have you used to assign case numbers and track timeliness.
- Provides assistance on a variety of EEO matters and reports using accurate information and knowledge
- Conducts pre-complaint counseling and produces an adequate counseling report within the regulated timelines
- Interviews aggrieved individuals and advices them of their EEO rights and responsibilities and conflict resolution options
- Collects, analyze, and prepare accurate reports related to allegations of discrimination
- Protects sensitive and confidential information according to EEO procedures, privacy laws and regulations
- Prepares EEO complaint records and files information according to standard operating procedures
- Describe a situation that demonstrates your expertise gathering and compiling personnel information?
- Describe how you used your knowledge and expertise to help prepare a summary report? What was your strategy for obtaining the required information? What challenges did you encounter? How did you overcome those challenges?
- Describe how you applied your skills in data analysis? What process did you use? What obstacles did you face? Did you offer recommendations?
- Describe a time when you had to present information to deliver a report. Who was the audience? What challenges did you encountered while presenting the information? How did you overcome them?
- Possesses knowledge of affirmative employment laws, EEOC MD-715 and HR directives to assist in the development of a results oriented agency EEO program
- Obtains factual information, prepares statistical data and provides resource support in the preparation of annual MD 715 report
- Reviews workforce data to identify trends and barriers
- Develops appropriate graphic analysis summaries to describe various trends
- Collects and review information for the annual MD 715 status report
- You have a common knowledge or an understanding of basic techniques and concepts.
- Focus is on learning.
- You have the level of experience gained in a classroom and/or experimental scenarios or as a trainee on-the-job.
- You are expected to need help when performing this skill.
- Focus is on developing through on-the-job experience;
- You understand and can discuss terminology, concepts, principles, and issues related to this competency;
- You utilize the full range of reference and resource materials in this competency.
- You are able to successfully complete tasks in this competency as requested.
- Help from an expert may be required from time to time, but you can usually perform the skill independently.
- Focus is on applying and enhancing knowledge or skill;
- You have applied this competency to situations occasionally while needing minimal guidance to perform successfully;
- You understand and can discuss the application and implications of changes to processes, policies, and procedures in this area.
- You can perform the actions associated with this skill without assistance.
- You are certainly recognized within your immediate organization as "a person to ask" when difficult questions arise regarding this skill.
- Focus is on broad organizational/professional issues;
- You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented;
- You are capable of coaching others in the application of this competency by translating complex nuances relating to this competency into easy to understand terms;
- You participate in senior level discussions regarding this competency;
- You assist in the development of reference and resource materials in this competency.
5 Expert: (recognized authority)
- You are known as an expert in this area. You can provide guidance, troubleshoot and answer questions related to this area of expertise and the field where the skill is used.
- Focus is strategic;
- You have demonstrated consistent excellence in applying this competency across multiple projects and/or organizations;
- You are considered the “go to” person in this area within an agency, company and/or outside organizations;
- You create new applications for and/or lead the development of reference and resource materials for this competency;
- You are able to diagram or explain the relevant process elements and issues in relation to organizational issues and trends in sufficient detail during discussions and presentations, to foster a greater understanding among internal and external colleagues and constituents.
When you are working on your resume, don't forget to keep in mind the type of experience that the interviewers are most likely to want to see. Good luck.
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